Return Policy – Andy Montessori

At Andy Montessori, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a hassle-free return process. Please read our Return Policy carefully to understand your rights and the process for returning items.

1. Eligibility for Returns

You may return an item within 30 days of receipt if it meets the following conditions:

The product must be in its original, unused condition with all original packaging, tags, and accessories intact.
Items that are damaged, used, or missing components may not be eligible for a refund or exchange.
Proof of purchase (e.g., order number, receipt) is required to process the return.

2. Non-Returnable Items

Certain products cannot be returned for safety or hygiene reasons. These include:

Opened or used Montessori Sensory Toys.
Customized or personalized items.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Return Process

To initiate a return, follow these steps:

Contact Us: Send an email to our customer service team at [[email protected]] with your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Once your request is approved, we will provide you with a Return Authorization number (RA#) and detailed instructions on how to send the item back.
Package the Item: Securely package the item, including all original packaging and the RA#.
Ship the Item: You will be responsible for return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service as we are not responsible for lost or damaged return shipments.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. After approval, your refund will be processed within 7-10 business days. Refunds will be credited to your original payment method.

Please note:

Shipping fees are non-refundable.
If the return is due to a damaged or defective product, we will cover the return shipping costs.

5. Exchanges

If you would like to exchange your item for a different product, please follow the same steps outlined in the return process. Once we receive your returned item, we will process the exchange and ship the new item to you. If the replacement item has a different price, any difference will be charged or refunded accordingly.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to arrange a return or exchange and cover all related shipping costs. Please provide photos of the damage and your order details to help us process your request promptly.

7. Late or Missing Refunds

If you haven’t received a refund within the designated time frame, please:

Check your bank account or credit card statement again.
Contact your credit card company or bank; it may take some time before the refund is officially posted.
If you still have not received your refund after taking these steps, please contact us at [email protected].

8. International Returns

For international orders, customers are responsible for return shipping costs, duties, and taxes. Refunds will only cover the cost of the product, and any shipping fees or customs charges are non-refundable.